My tickets for sale have other benefits that I can't put in listing. I am furious! Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. We know this can be concerning. 1. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. I said I sold my tickets already. I never received an email. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. How do I know I can trust these reviews about StubHub? If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Privacy Policy. We are changing the way you register and sign-in to the StubHub Community. Customer service all the way to your seat, 2000-2022 StubHub. I was assigned 2 seats, 67&68. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Some people prefer to spend their money on experiences rather than things. All Rights Reserved. StubHub is a great source for concert and sporting event tickets. Yes Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. Stubhub is a marketplace. My friends have had no issues using this as well. Great system right ?? The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). I called an hour before the concert to learn that my tickets were unavailable. Any answers or advice is much appreciated. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. If I'm on Disability, Can I Still Get a Loan? We really do appreciate the feedback though. Many or all of the products here are from our partners that compensate us. A day later, I see a charge for $495 to my credit card from Stubhub. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. Help! We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. Guess what happened next concert started and seller finally emails the tickets. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I was told, "This time it is nothing we can do." Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Obviously AVOID IF YOU CAN. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. After the switch, you will enter the email address you use to access the community in order to reset your password. Click here to read our full review for free and apply in just 2 minutes. The Ascent does not cover all offers on the market. And so if you wait until you're within a few days of a given event, you might snag a great deal. What Types of Homeowners Insurance Policies Are Available? Unsubscribe easily. Yes Be sure to include your email address, zip/postal code, and order number as well. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Musicians can get sick and sporting events can get canceled. I purchased 3 pit tickets totaling 530 dollars. by the end of the day on your order's expected arrival date. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I was on hold with customer service for two and a half hours . They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. Wait for a StubHub representative to reach you. You may not get them until just before that date. "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. It may be close to the event due to ticket delivery delays. And if so, you may be curious about StubHub if you've never used it before. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Waiting till the day of is bull****. Published on Aug. 24, 2022. Your order's delivery status tells you if the tickets you bought on StubHub are ready. but we will do all that we can to help you out. No. How is that they don't accept refunds, but you also aren't guaranteed tickets? Some venues, artists, and teams don't release tickets until a couple days before an event. Randy Miller | NJ Advance Media for NJ.com. I paid about $150 per ticket, including fees. Copyright 2023 Consumers Unified LLC. Your sale will show as an open order in your Stubhub account. The only way to complete mlb sales on Stubhub is by entering the barcodes. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. Easy sales process: Re: Why would seller unnecessarily delay ticket delivery? The event is today and I still don't have my tickets Print. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But when arrived no seats, they said I had general admission standing room only. If you will get credit or a full refund on your original payment method. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. So, option - wait to deliver at the last minute. Today was the last straw. Get buying tips about Ticket Websites delivered to your inbox. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. Mobile app: I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. I went on to lose both my original ticket value AND the charge to my account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Unfortunately if they miss this date, you will need to contact customer support. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. Once we got into the venue we were told we had no seats that it was general admission. I am listing mobile Yankees tickets from Ticketmaster. i have enough stress in my life as is, just want to sort this out and be done with stubhub. Sometimes, StubHub only allows hard stock ticket sales. and our Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? Did you find it helpful? That way there are no issues but additionally, so they can get paid. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Why does Stubhub wait until the day before the concert to send the tickets? Check out our pick for Best No Annual Fee Credit Card of 2023. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. With this same logic I could be charged a fee for sleeping for more than 3 hours. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! Help us improve this article with your feedback. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Gather all the information you have on the purchase. Understanding your order's delivery status Print. That means when you buy or sell tickets, they are only the intermediary. You will enter your community username and new password and done! Nosebleeds were even more than what paid for pit tickets. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. StubHub will deduct a fee from tickets you manage to sell through its site. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. I was unable to get tickets through Ticketmaster as it had sold out. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. The pit tickets jumped to 400 each. Hey jbsmith! I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! MLB is partnered up with Stubhub's and is fully integrated with them. Did you find it helpful? Has anyone experienced this? Lindsay is the author of this solution article. Some teams, venues, or artists put delivery delays. And if you're buying tickets, look at various sites to see which one has the best price. Bought my tickets 4/6, said they would be ready 4/22. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Yes If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Leonard of Los Angeles, CA Verified Reviewer. The total price I had to pay was $400 for ticket and the fee. Here's what went down: Luckily, that was true and I was able to transfer my ticket to the buyer the night before. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. How long the refund will take to process. i know there is still time but after looking at this sub my confidence is low. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Some venues, artists, and teams don't release tickets until a couple days before an event. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! It is not in a seller's best interest to cause issues for a buyer at the same time. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. Sorry for the confusion. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. until the fall, she was told by StubHub that she would not . All both of them could keep saying is "we sent you an email." Copyright, Trademark and Patent Information. We really do appreciate the feedback though. Go to 'My tickets' then Orders. Why would seller unnecessarily delay ticket delivery? I'm glad I didn't. All rights reserved. Thanks. Enjoy reading our tips and recommendations. Re: Selling tickets with delivery delay. Privacy Policy. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. New to StubHub? After the switch, you will enter the email address you use to access the community in order to reset your password. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. In most cases, tickets arent issued until 24 hours before the event. This is based on when the seller told us they'd have the tickets. Best Mortgage Lenders for First-Time Homebuyers. It should be when you pay for the tickets then the tickets should be sent . I received all 3 of my tickets 2 days after payment at the agreed price. Thanks! If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? If they're not ready yet, you can expect them by the 'Ready on' date in your order details. We value your privacy. Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. They said they would provide a refund and small account credit. Listings are removed without . If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Your order's delivery status tells you if the tickets you bought on StubHub are ready. We are changing the way you register and sign-in to the StubHub Community. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. At 11:49am California time, tickets were available using the Live Nation . It's looks like pure scam. They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Make sure to ask the customer service agent to send you an email confirming your refund approval. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? Cookie Notice This company will not make things right, do not use this site. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. We've got you no matter what. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. Explain your case the best you can. Bucket list site for many people let's say. If these are not available, you will likely get a full refund. If StubHub asks you to return the tickets you . Wtf.. Had a couple tickets up on StubHub for a couple weeks. In most cases, tickets arent issued until 24 hours before the event. All Rights Reserved. Not a very cool market price wise but sometimes it's worth the artist and experience. There are still tickets available it is just a very slow process," Smith Tweeted in March. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Fan rewards: Here's what you need to know. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Hi all! Click on 'Submit.'. Danielle is the author of this solution article. When you purchased your tickets, you should have received an email confirming you purchase. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. After the switch, you will enter the email address you use to access the community in order to reset your password. In fact, this card is so good that our experts even use it personally. We are changing the way you register and sign-in to the StubHub Community. Dial +1 (866) 788-2482. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Let us know if you have any other questions or concerns. Unsubscribe easily. I understand you offer guarantee, but I want to make sure I can actually get into the show. 3. 08-05-2022 07:20 PM. After the switch, you will enter the email address you use to access the community in order to reset your password. 03-25-2022 10:53 AM. We keep track of all orders and guarantee delivery by the date in your account. Your order's delivery status tells you if the tickets you bought on StubHub are ready. It would have cost me 1300 for the same ones had I waited any longer. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. It should be when you pay for the tickets then the tickets should be sent . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This is based on when the seller told us they'd have the tickets. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Sorry we couldn't be helpful. . We can't ask them to send tickets earlier than the date in your order details. Checking vs. Savings Account: Which Should You Pick? A link has directed you to this review. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. by Maurie Backman | I was told 4/11 they escalated my payment and I would get it in 24 hours. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. FanProtect Guarantee: so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. You can always deliver before this date. We have not reviewed all available products or offers. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Apple Wallet Tickets Not Tranferrable????? I would like to draw public attention to this incident, I think this is not the first case of cheating this site. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Were all stressed! But in either scenario, it pays to explore other options, too. same here, what I have learned is that someone can advertise tickets to sell, without having them. Review your order's ticket type and what its current status means (see below) I read the FAQ but don't understand it. I have sold ticket many times before, this is not my first time, never had a problem. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. For more information, please see our You will enter your community username and new password and done! Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Be the first one to find this review helpful. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. Provide the information they might require. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. We are changing the way you register and sign-in to the StubHub Community. Re: Tickets wont arrive until concert date. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Hey @PM444! Help us improve this article with your feedback. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) I bought tickets in November and there was a "delay" in transfer. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Chat with the representative until a refund has been issued. They (mlb) use this barcode system . should i just buy elsewhere while i still can? You will enter your community username and new password and done! Danielle is the author of this solution article. For more information, please see our Support does not answer, there is no cancellation\refund option on the order page. is there still hope i will get my ticket? Select 'Get tickets' then 'Track your ticket(s)' for tracking details. The event is tonight. So buyer beware. No. Did you get the refund? In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. But as those events near, they may come down in price in the absence of having a buyer. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. This is why we do not list the specific seat #'s on our listings. Sometimes, events don't go off as planned. But, issues really are rare to happen in getting your tickets. So sorry again for the concerns! StubHub obviously does not care about its customers and will find any way to take money from you. If there were, we would look for replacements first and foremost as we want you at your event. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. OP the seller has until the "ready by" date. Not getting your tickets until the day of the event has . My daughter's favorite artist was coming and specifically asked me to take her. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. If I would have shut my account down the first day I called none of the others would have made it through.". StubHub is an eBay company that began selling and reselling event tickets in 2000. Why does it out that date if closer to 24 hours? When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. on tickets issued to original buyers. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Hell they got there money so send the tickets. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! All Rights Reserved. Copyright 2018 - 2023 The Ascent. View complete StubHub Return Policy. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. I know to check venue ticketing at first and if it's sold out I'll go resale market. Scan this QR code to download the app now. I was also able to confirm that my sale had been moved from the Open category to the Completed category. Sellers often list tickets on StubHub weeks or months ahead of a given event. Re: Tickets wont arrive until concert date. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. But it won't charge you a fee just to list your tickets, so there's no risk there. I am in the same boat here what ended up happeneing to you? Im in the same situation, How did this get resolved did you receive your tickets or a refund? Not sure how this malicious tactic is seen as legal. As this date approaches, you don't need to contact us. Unsubscribe at any time. and our When you purchased your tickets, you should have received an email confirming you purchase. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. "Stubhub is saying they cannot refund buyers because sellers . Seller Beware!!!! The ConsumerAffairs Research Team believes everyone deserves to make smart decisions.
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