I tell my customers 100% what they are getting. If you were talking to a customer and they told you about a discount card and you were not paying attention to them because you didn't think they deserved your attention then you deserve to be scammed I say. Merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. Before I let them sign, I tell them that "If you don't call this number in 30 days, it's 11.99 a month that gets charged to this card." Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. So, according to the site, I could also use this same deal at my local Sears. 2. Just bought an inexpensive GPC player for $29.99 that has an iPod dock for charging/playing. I can honestly say that the VIP membership is a complete waste of money and a definite scam in my book. Without a signature. After that if you don't cancel it costs $11.99/month. I ask about the VIP card. So I hope you find this more insightful than my previous post. Here are just a few more subscriptions weve helped our users cancel: Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. and our 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #15385170, POS PURCH MC FYE BACKSTAGE PA BR 877 351 2131 NY, CHKCARD MC FYE BACKSTAGE PA BR 877 351 2131 NY, Misc. Resolved. All the information you need can be found on the web site fyevip.com or by calling the number previously listed. Subscription services cost more than it seems. FYE VIP Backstage Pass: Won't cancel/Keeps charging after cancellation "After about a month or so, I check my credit card online . I spoke with Martin who was very helpful and that was it. It's in the little folder. You can cancel your membership from your smartphone, and it wont take you more than a couple of minutes. These offers are for FYE customers who are loyal and the program can be very useful if utilized correctly. Track all your paid subscriptions in one place, for free. FYE Backstage Pass, also known as FYE VIP, is a loyalty program offered by the FYE retail store chain that provides its members with various discounts. Is FYE Backstage Pass treating you unfairly? Does FYE charge for pre orders? I did not have one after I canceled and then I was charged the next month. Then the VIP is Free for one month and a monthly charge of $9.99 or $11.99 per month after that which is for people who love coupons and has a printer. You save 10% in FYE stores and can print coupons from the website for a large verity of stores. I called to have my membership cancelled but the guy was almost infuriatingly persistent with trying to convince me to keep the membership. Oh, your perfect, right? There is nothing hard about calling a customer service number and being assertive to get your money back, ESPECIALLY if its on a credit card. several months later i noticed a charge off 11.99 . It is extremely easy for the cashier to just blatantly lie to you. Basically, this company exists by ripping people off, because the price of entertainment has dropped almost to zero. I cancelled my debit card and got a new one, rather than deal with getting them to stop the charge. Never signed up. So then I say, "could it be, because its not free and you're fraudulently charging people for this card even when they decline it, and fail to sign ANYTHING asking for it?" I would go with the issue is with you whether you were told or not. Cookie Notice [emailprotected] I looked on the receipt and found it. Shop now. What makes this issue so striking is that they usually dont even use all those subscriptions. I was told the first month is free but after that it's $12. After you spend $250 it pays for itself then you save 10% on every purchase after that, clearly for someone who shops there often. Would like to know how others have dealt with this situation and what the outcome was. Every single time. There is nothing wrong with making people wait in line for you to read the fine print your credit card is being linked to. I'm explained to that it's free, blah blah, so i ask to see the paper work and sign up- to which the cashier tells me, to come back when I'm ready to make my purchase, and they'll link the card to my credit or debit card to save me having to fill the paper work out, and so its discount is applied with every purchase! I want it refunded to me and want this to stop! Box 41248, Nashville, VIP Pass Complaints - Membership Terms. Mind you, they didn't state something like "Are you sure you would like this canceled? I want my money refunded immediately! FYE - illegal charges 5. I just read through all 2 pages of complaints about this Backstage Pass VIP card. This will be my first customer sign up!" Next review. As soon as your free trial is over, you will be charged for your membership. I purchased some CD's in California, the clerk said I would get a discount if I joined the VIP club and that it was a one time charge. sign a contract then run off. Debit MC FYE BACKSTAGE PA BR 877 351 2131 NY, PENDING MC FYE BACKSTAGE PA BR 877 351 2131 NY, EFT VISA RF#618123797900 06/29 FYE BACKSTAGE PASS 877-, POS PURCHASE MC FYE BACKSTAGE PA BR 877 351 2131 NY, 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #23689618, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 04-29- 16, Visa Check Card FYE**BSP VIP 63553 1 NY MC, VISA PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY-07-30 07.55.04, CHKCARDMC FYE BACKSTAGE PA BR 877 351 2131 NY, Visa Check Card MC FYE BACKSTAGE PA BR 877 351 2131 NY MC, auth #357678 07-22-2016 FYE BACKSTAGE PA 877-351-2131 NY, Point of Sale Debit L340 DATE 06-30 FYE BACKSTAGE PASS877-351-2131, POS Debit Visa Check card FYE BACKST ALBANY NYUS, CHECKcard FYE BACKSTAGE PAS 877-351-2131 NY RECURRING, RECURRING CHECK CARD PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY, VISA DDA PUR 478930 FYE BACKSTAGE PASS 877 351 2131 * NY, POS PUR MC FYE BACKSTAGE PA BR 877 351 2131 NY, POS Debit FYE BACKSTAGE PASS 877-351-2131 NY, CHECKCARD MC FYE BACKSTAGE PA BR 877 351 2131 NY, PRE-AUTH MC FYE BACKSTAGE PA BR 877 351 2131 NY, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 06-29- 16, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 05-31- 16, EFT VISA RF#621120019600 07/29 FYE BACKSTAGE PASS 877-, 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #9617617, 688263 RECUR PURCHASE FYE BACKSTAGE PA 877-351-2131 NY, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 07-29- 16, POS REFUND MC FYE BACKSTAGE PA BR 877 351 2131 NY, FYE BACKSTAGE PASS 05-20 877-351-2131 NY BB&T; CHECK CARD RECURRING PYMT, CHECKcard FYE BACKSTAGE PASS 877-351-2131 NY RECURRING, 07/23/2016 FYE BACKSTAGE PASS 877-351-2131 NY, VISA AUTHORIZATION FYE BACKST-07-29 11.58.30, POS Debit MC FYE BACKSTAGE PA BR 877 351 2131 NY, Monitor all your subscriptions with DoNotPay, Subscription services cost more than it seems. ); and I would have to call back in 5 days in order to cancel. Silly me again for thinking that it was actually cancelled and he meant we will keep your account active until the 18th, when he really meant we will keep your account active until forever. $25 for the year. Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. You can almost always get a refund from things like these, AHHH I delt with the same issues as most of you they told me i could cancel within 30 days to avoid any charges and then month after month i was charged $11.99i called 2 more times after that to cancel and they just rambled on about the deal but told me it was canceledby the time i was charged the 3rd month i was furious i called up and was a complete [censor] and got through to the supervisor Thomas. Apparently, they never took this "deal" off. You would think that they would email me a notice of their discontinuing this service. I also have a huge social media following and I will voice my incident with them as well. The new clerk says I will need to send the unit back to the company as it is still under warranty. This company is nothing a but a bunch of ### who feel the need to push things on you, and then lie to you when you want to cancel your account. As soon as your free trial is over, you will be charged for your membership . I took it to myself to look up what it is all about and here is what I found out. The cashiers don't take your information. FYE Backstage Pass VIP, Today, I called the company and asked to be removed. The number for the customer service is [protected] and after that there was a little bit of automation and then Martin. Your browser's Javascript functionality is turned off. I didn't even get a "booklet" like everyone else is talking about. I am on disability! I do not want to have to do this again, and I am hoping this works and clears out this charge and any further charges to my credit. and meet all your essential needs. The associate completely failed to tell me this, I guess assuming that I would opt out, which is what I would have done. Without my consent or knowledge FYE charged my debit card $11.99 for a program I know nothing about. The cashier asked for a birth date and I gave him it (I figured he needed to verify my debit card like how some places ask for ID). Silly me for thinking that it was $12 a year to get discounts on a few CD's, when in reality it was $12 A MONTH (which the clerk failed to mention). Over 100,000 locations. There are four ways to cancel your money saving f.y.e. The DoNotPay robot lawyer, which won the prestigious ABA Brown Award for its services, can help you sue the company in small claims court. The following Monday I called and cancelled my card. So should I try and call their number or just straight up call my bank? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. (Make sure when you call to cancel that you keep saying you want to cancel membership and charge) So when someone is speaking really fast or in a way you can't understand, you don't agree to something that you didn't know you agreed to and get nailed with something else or them continue the charges. Well, last night in my rare instance of checking my bank account, I noticed an $11.99 charge for FYE VIP BSP. Customer must call to cancel 1-877-351-2131 and can cancel at any time. All deposits are protected by our member banks and partners. But not all stores are like that. Featured review. They cost me so much for their lousy 5% off. Member Price $26.99 All this with an attitude of too bad so sad, we don't know how to apologize. READ EVERYTHING YOU SIGN! Well, I wasn't worried, its was 25$ a year, I verified with the clerk. Insanity. I have been trying to work with F.Y.E about this but it is impossible to get someone to answer you and when they do it is in circles. Training your cashiers to trick people is so unprofessional and you will lose more customers than gain memberships. It went fine, they stopped charging me and I actually had a credit for $16.99 on my bank statement. I checked my receipts read everything before buying and asked the clerk to double check that I only had the regular Backstage Pass. Terms and Conditions Privacy Policy California Privacy Rights. But, even so, you'd have to be a complete idiot to fall for it. There is even a customer agreement line on the receipt that says I agree to pay the fee if I sign that line, which she just decided not to have me sign or even show me so I wouldn't be tipped off as to what I was really being signed up for. In about 10 words! It's really easy to cancel if you register right from the start. After all, that's partially what this site is for, isn't it? (right on the cover.) I'm not offended. But the next month I got charged again so I called to see what was up. Not look in the booklet they gave you to make sure the conditions? Box 41248, Nashville TN 37204. I agree that some cashiers can trick you into something but you, the customer, still need to AGREE TO IT! Get instant money between $20 To think, if I would have thrown it away there'd be no way for me to access the account in order to cancel it. Tell the representative that you'd like to cancel. When I called the number from my credit card statements and explained to them I had previously canceled this membership during . I spent $25 in January and its already paid itself off. He intentionally did not inform me of any subscription or any charges when I asked him if there was anything I needed to know. 2. The clerk kept telling everyone in line he was the only one there, so please be patient. Create An Account. I work in customer service and I know how to get what I want, and what I want is my money back. DO NOT GET FOOLED BY THIS MONEY LEECH OF A "MEMBERSHIP"! To begin saving, simply download the app, login and start finding deals near you. DO NOT SIGN UP FOR THE VIP BACKSTAGE PASS MEMBERSHIP! I fallen for this as well. F.Y.E is a bunch of lousy scammers; never pay with a card if you go there. Please turn it on so that you can experience the full capabilities of this site. I spoke with several Indians and Hindu's and such before I got to speak with a English speaking supervisor. TN 37204-1248. Why would I say no to an extra 10% off my next purchase if it's "free", right? THAT BEING SAID: Canceling my service was a ###ing NIGHTMARE. Its called Backstage VIP Always interest-free. He then leaves the register and returns with another employee who will help me do the return (where was this other sales clerk hiding while everyone was at a single register, while the other two registers sat idle?) account, unsubscribe or cancel a free trial . How do I get my money back from fye Backstage Pass? We'll see what happens next month. but in my situation the person spoke, I listened, and I benefitted. it suks that you have to be rude and crazy to get through to these people but do it! A pamphlet was thrown in her bag with her purchase of a 9.99 item. Because, when people do sign up for the backstage pass, THEY ASK ABOUT IT FIRST! VIP Backstage Pass is a RIP OFF! There is an easy way to cancel your FYE Backstage Passwith DoNotPay. I forgot to call. In my case, I was flat-out lied to by the cashier (or, at best, misinformed) She told me that the card itself was a 30 day trial and that IF I WANTED TO KEEP IT, I would have to call within 30 days to activate the paid subscription, not vice versa. I then said that it had previously been opened because the interior packing was already messed up and re-taped when I bought it. 1. So I go into my local FYE store today, after reading this stuff. There's a 30 day free trial but you have to call and cancel it otherwise they charge you $11.99/month even if you haven't used it. It is rediculous. Email - service@fyevip.com. Well as I am here looking at the book and see plain as day that it says "Your first month is free and then just $9.99 a month after that. Who signs up for something when their kid is screaming? There was dozens of people in line, so I signed up, not knowing I was going to be paying $11.99 a month. FILE COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND THE BETTER BUSINESS BUREAU! Apparently, I was about to be. If you signed up for the FYE Backstage Free Trial and dont plan to switch to the paid plan, you need to pay close attention to the trial expiration date. Key_News_9280 28 days ago. 3. Backstage Pass is a rewards program which provides members with certain benefits. I understand the frustration of having sales associates omitting information but this can all be avoided if everyone would just pay a little attention to what is going on and read a receipt before signing. without being 100% on the terms, and they'll help others not make the same mistakes they made. An average American spends. Write. So I sent the company an e-mail (a not very nice one mind you) basically stating that I want ALL of my money back since they have dishonest, lying employees, or I'm going to get a lawyer (heh I may have went a little overboard). Include all your personal information in the email, as well as our membership number. I think we can all agree on that. A month later, though, I notice that $11.99 has been taken out of my account by fye. ARE YOU SERIOUS?! So if you are uninformed like I was, you call the number and they say "we don't have an account under your name or info" so you go on about your day. Backstage Pass VIP subscription service that you no longer need just became so much easier. Yes, 11.99 is crazy. For more information, please see our They just silently use whatever credit or debit card you used for your purchase. I respond, that's ok I'm not buying today, so I'll just take a look at the paperwork, and fill it out. No matter how hard they push you and if they sign you up without your permission sue their ###! It is deceptive business practices and fraud. Not Quite. Just because I disagree with a user's complaint on a complaint website doesn't make me a troll. I thought that you were attacking my post, and also I apologize for calling you a troll. Follow these steps: Using your phone, call 1-877-351-2131. Great Fun review: charge my debit card. I circle where to cancel, as does everyone else in my store. With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. The Backstage Pass is only a $25.00 fee a year to have the card, and you save 10% off your purchase everytime oyu come in to FYE. So I called and canceled it and sat through the 30 minute explaination of how the card could give me such great discounts and how I still had a week left on my free trial so I should keep it. I went home and hung the discount card on my fridge. This will surely increase the credibility of your complaint. First of all, the first problem is that they tell you that it is $25 a year, even their WEBSITE it says $25 a year, but they will charge you $11.99 a month. and $200 for all your financial emergencies. You can cancel your membership from your smartphone, and it won't take you more than a couple. If you want to jump the phone queue, use DoNotPay! I have demanded, and after a lot of ###, finally gotten my signed copies. VIP is a $12 monthly membership that provides discounts at FYE and other participating stores. If you want to keep your subscriptions under control, install the DoNotPay app to monitor it. To cancel your FYE Backstage Subscription, follow these easy steps: 1. Share your photos and videos with others to prove the truth of your words. I know whenever there's a long line of customers or it's been a long day, I tend to fly through the script offering customers things like the V.I.P., especially when I'm 90% sure they're going to say no. Only if you cancel your membership the same day you bought it. I was interested in the discount at AMC and when that didn't work I called and cancelled. Make sure youve included your personal information and membership number. (oh joy). I have had the regular Backstage Pass for a while. "Nah, I just give you this catalogue and you get a 10% discount. The guy never gave me any details about how to cancel, and I almost got charged a ridiculous amount of money for subscription renewals on the "FREE" magazines they had me pick. Our Price: $29.99 Since I now had it for another two months, not long after that I filled out the form for the gift card (with the correct address on it). Games equivalent) for over six months now. Customer must call to cancel 1-877-351-2131 and can cancel at any time. plus, the receipt says, in black and white "unless i call to cancel during the 30 day trial, i authorize to autimatically charge $11.99" however, on fye's website it says nothing SAME DAY it was purchased. How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Bright HealthCare Insurance In 3 Steps, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Policy With Legal & General Insurance, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back. I purchased something from F.Y.E and used my card. I'll never go there again, they're on their way out of business, and soon their assets will be liquidated and/or donated to Goodwill for tax write-offs. After knowingly signing the receipt and looking over all the discounts I decided that same day I didn't want it. I understand the run-around; I've worked phone jobs. I will never shop at this pos fye again I will go to best buy or hh gregg if I need headphones or CDs or my electronics, This place I terrible who the hell is going to pay 11.99 a month for so stupid VIP pass .I never signed up for this such a scam terrible compay I will never shop here again I will go to best buy or hh gregg if I need CDs or headphones what a pos company fye is. Heck, the $20 gift card gives you 2 free months to basically make up your mind, not to mention the extra coupons inside and all of the offers online that more then make up for the fee. Frustrated. These are hard times and a lot of people and companies are strapped for money so when things like this happen blood starts to boil and when that happens people don't always draw the right conclusion or react in a manor of sense. I'm shivering. I found out this month I was charged $11.99 on my credit card. View all FYE reviews & complaints. Another thing that bothers me is all this talk of FYE associates somehow inputting information they haven't been given. That nonwithstanding, I found a really good deal (30% off eye exam and glasses), and since I have been needing to get my eyes re-examined, I called the company the deal was for. f.y.e. Canceling any subscription service or paid membership, Suing people and businesses in small claims court, Getting compensation for delayed and canceled flights, Skipping the endless phone queues when contacting customer service reps, Making virtual credit cards to prevent companies from billing you after free trials, Getting an appointment with the DMV faster, How to Cancel BT Sport Before You're Charged Again.
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