All our devices power up differently. Following some tricks, you can easily track your lost or misplaced phone. Connected device benefits require a co-pay of at least $10.01. Can Assist Wireless Provide Free Cell Phones to Seniors? For more information about the replacement and repair options, make sure to review your phones warranty. Your replacement options are based on how long it's been since you purchased the device and if you have device protection. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. If you still cant find your phone, let us know right away and well temporarily suspend your service so no one can use your remaining balance. Under the Lifeline program, phone companies like Assist Wireless offer low-income and other disadvantaged customers free or cheap phone service. The Lifeline Assistance program is supported by the Universal Service Fund. Promotional offers may be modified or withdrawn at any time. Oklahoma Tribal offers a Lifeline plan with free unlimited data, talk, and text. In order to receive your free phone, you must beeligiblefor and enrolled in lifeline services with Assist Wireless. Is there anything extra that comes with my Assist Wireless Lifeline cell phone? However, Assist Wireless usually offers at least one free phone option for lifeline consumers. Have a family member who is enrolled in one of the following help programs: Federal Assistance Programs for Lifelines: SNAP Supplemental Nutrition Assistance Program (Food Stamps), Medicaid aid from the Federal Government for Public Housing (FPHA), Pension or Survivor Benefit Programs for Veterans, Bureau of Indian Affairs (BIA) General Support, Help for needy tribal families in the short term (Tribal TANF), Program for Getting Food to Indian Reservations (FDPIR), A copy of a government document that shows they are poor. Assist Wireless is the leading Lifeline provider in Oklahoma. Assist Wireless partners with Guard Assure to offer our customers device protection plans. Sprint customers who have minutes available can try the following troubleshooting steps: If you do not have internet access and the issue is also preventing you from connecting to 611, you can contact customer service to help you troubleshoot. AT&T Wireless support Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. The actual performance of a customers wireless data service may vary based on the device, reception, technology, environment, weather, terrain, network traffic, and a number of other factors. Data Refills. You will listen to the ringing if it exists near you. Notes: The options below apply if your device has any kind of physical damage, such as a cracked screen or water damage. Yes, you have the opportunity to replace your assurance phone online by contacting customer care support. They will suspend your service as a precaution so that no one else can use the funds you have left over. Take another look around and try to find your phone before seeking Lifeline assistance. Some wireless companies decided to offer free plans to make government discounts even better. I purchased a device on the Access Wireless website and am having trouble with the device. Lets have a close look. Here, I will provide you with some replacement models through the list below. Add to Cart. A phone will be delivered to your mailbox a few days after your application is approved. Dont panic. So, Stay here & Study more! $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. After receiving a new SIM, you will install & activate it on your phone. DATA SPEEDS NOT GUARANTEED. you have the option of upgrading your phone every two years. Customers can return any wireless device purchased from or received by Assist Wireless within 30 days of delivery for a full refund to the payment method used at the time of purchase. If you recently misplaced your phone or were the victim of a mugging by a lawless rogue, you can easily get an Assist Wireless Replacement Phone, saving you the cost of a new device. What can I do if the Assist Wireless phone doesnt work? Assurance wireless New Phone: How do I get? Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Below you'll find information about each device protection option and how to get the most . Simply visit your local Assist Wireless store. We've got answers We value our customers and we are happy to answer your questions. Assurance wireless is one of the greatest lifeline providers serving 40 states in the U.S. Assurance Wireless offers a new phone free of charge and behaves gently with you to provide your phone replacement. (All Info Covered). Replace a device. If you experience an equipment malfunction, call us at 611 or 1-877-476-3451 and we will send you to the closest store for a replacement handset or arrange for a replacement mobile phone to be mailed to your address on file. That means you will need to call the assurance service center at 1-888-321-5880. 2 Some devices qualify for cracked screen repair (available in select areas for certain devices). Then you activate a hands-free device to connect to the assurance wireless network. Videos stream at DVD quality (480p). Your Easy Wireless phone comes with a 48-hour warranty from the Company. Here, they will give you instructions that you should follow as soon as possible to replace your phone rapidly. 3G service will run slower and may have difficulty accessing the internet in some poor signal strength areas. 3. If you want to upgrade to a better device, call customer service at 1-855-392-7747 or visit one of their local dealers (https://www.assistwireless.com/locations/). You must be qualified for and enrolled in Assist Wireless lifeline program to receive your free phone. There are several options for replacing your phone or other device. Please reach out to our support team at (855) 392-7747 for Lifeline device assistance to submit a request to temporarily suspend your account before you get your Lifeline phone upgrade. Due to funding limitations, only one person per household is eligible for Lifeline assistance and a free device. Assurance Wireless encourages customers to reach out to their customer support department to initiate the replacement. If you still need help finding it, call Assist Wireless at 1-855-EZASSIST (1-855-420-2449 or 1-855-392-7747). Box 5040 Charleston, IL 61920-9907 Phone 1-888-321-5880 A Worry-Free Way To Stay Connected. What Channel is Peacock On Dish? There is no fee for Extended Warranty repairs, but the replacement fee is $49 (applicability determined at the time of claim based on device type). How Do I Check My Phone Compatibility With Assist Wireless? At first, you will call your number from another phone and hear if there is ringing or not. You may also continue toqualify if your totalhousehold income is at or below applicable Federal Poverty Guideline thresholds based on family size. Assurance Wireless Replacement Phone: How do I Activate it? When it comes to refill options, there are three categories. If you want to freeze your account temporarily, dont hesitate to get in touch with Customer Service right away. In the same category, when stolen your assurance phone, you can apply for replacing your phone without any hesitation. Device Manuals | Assist Wireless Assist Wireless is frequently offering special deals and amazing birthday and activation date anniversary rewards. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. The producer gives one year warranty for this free government assurance phone. This means that their Lifeline program is only available to households that meet the low-income trash hold, set at 135% of federal poverty guidelines, or have a member enrolled in one of the federally supported programs. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. A number of factors influence your decision to purchase a replacement phone from Assist Wireless. General info. You can track your phone location to find lost or misplaced phones. ACP is a federal government program operated by the FCC. In Oklahoma, you can also do so by visiting one of their local stores or retailers. Assurance wireless phone upgradeis another pertinent reason for replacing assurance phones. Go to Device Support and choose your device. If you are experiencing issues with your data or difficulty accessing the internet, we first recommend checking your data balance. Here, I will provide some fundamental causes for replacing your assurance phone. Go to solution. Scroll to Device info, and choose Insert SIM. Assist Wireless is another wireless provider fully focused on supporting low-income families, seniors, and veterans through the Lifeline assistance program by offering free or highly discounted wireless services and also free government phones. Current Customers You may be eligible for 100% FREE Unlimited* Data, Talk, and Text! There are many standard services that are included with your Assist Wireless device andLifeline phone service. If you purchased it on www.accesswireless.com you will need to contact our handset supplier at AccessWirelessSales@q1w.net or call 407-856-2633 during their business hours, M-F 8am - 5:30pm EST. You may also visit an Assist Wireless Retaillocation(OK only) or any Assist Wireless Tent to enroll. AirTalk Wireless offers eligible customers free smartphones with free monthly cell phone service. However, you should check the phones compatibility before inserting its SIM card. [1]https://www.lifelinesupport.org jQuery('#footnote_plugin_tooltip_2126_1_1').tooltip({ tip: '#footnote_plugin_tooltip_text_2126_1_1', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top center', relative: true, offset: [-7, 0], }); Assurance wireless offers free phones & affordable cell phone services for low-income earners and receivers of government programs. Because it makes use of T-infrastructure, the Assist Wireless network is superior. Can an Assist Wireless SIM card with another service providers phone be used? Assist Wireless is the #1 provider of Lifeline in the state of Oklahoma and multiple other states around the U.S. Enroll online to get started with us today! Finally, the customer care team will suspend your phone service impermanently or deactivate your device permanently. But, you can get a replacement model that works well like your previous phone. When autocomplete results are available use up and down arrows to review and enter to select. However, there is a chance that the free replacement phone from the government wont work right, and you will have to pay for it. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Check your repair eligibility online in My Verizon, click the Chat with us button at the bottom, right corner of this page to chat with one of our representatives, or visit a Verizon store. If your phone breaks, your warranty may come in handy, and you can replace your lifeline by purchasing one of the models available in stores. They will suspend your service as a precaution so that no one else can use the funds you have left over. The assurance wireless phone has a one-year warranty policy from various phone producers. The customer care team will then let you know the required options. Whatever it might be there is a procedure to replace assurance wireless phone. Please allow 5 minutes for this to complete and then try making an outbound call. Monday-Friday from 10am-6pm CT. 2. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. But its possible that youll lose your phone or want to get a better one. AT&T Customer Support Channel Guide 2023. No, Assist Wireless phones are locked to their network. During the application, you may be required to provide proof of government program participation or a copy of last years state or federal income tax return or 3 consecutive months, income proof, social security benefits statement, retirement benefits statement, divorce decree, child support documentation, veterans administration benefits statement, unemployment benefits statement, etc. Important information for customers impacted by COVID-19. However, you may not know about the assurance phone replacement procedure, policies, terms & conditions, upgrade systems, cost & values. AUP and applicable terms and conditions are available at https://www.assistwireless.com/terms-and-conditions/. In Arkansas, you can get a Lifeline plan with free unlimited data, talk, and text. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Pension Grant Letter,should contain the following basic information: FPHA award letter,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Assist Wireless provides Lifeline-eligible customers with a free mobile phone per household. Therefore, if your phone is defective or there is any other issue within the 12 months, you can get a new phone model from assurance again. If you still need help finding it, call Assist Wireless at 1-855-EZASSIST (1-855-420-2449 or 1-855-392-7747). The total responsibility is up to the authority. In this case, the customer will have to pay an upgrade fee, depending on the model. Assurance Wireless Lost Phone: How do I track it? Therefore, you should know the replacement policy for getting a phone from assurance wireless. Do you have any idea aboutthe assurance wireless replacement phone? Plus, find out how to replace a cracked screen or locate a lost or stolen device. Yes. Phone call: Call the Assurance Wireless customer service line at 1-888-321-5880. Welcome to Theispfamily.com, the best place to come for helpful information and resources about internet service providers (ISPs). https://www.assistwireless.com/lifeline-plans/. Though you will get a free phone from assurance wireless, you may have to replace it for many reasons. Assist Wireless is a lifeline ETC (eligible telecommunications carrier). However, if the above processes do not work with you, you will be sure your phone is lost or misplaced. What is the Best Free Government Phone Program in 2023, Who Has the Best Free Government Phones in 2023, How to Get a Free Cell Phone Without Internet, How to Get a Free Motorola Government Phone, How to Apply for Free Tablet from Government in 2023, Get Free iPhones for Low Income People in 2023. Amazon.com : AT&T BL102-2 DECT 6.0 2-Handset Cordless Phone for Home with Answering Machine, Call Blocking, Caller ID Announcer, Audio Assist, Intercom, and Unsurpassed Range, Silver/Black : Office Products We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim. The Assist Wireless phone, as well as the Lifeline phone service that comes with it, include a slew of standard features. This VTech CM18045 DECT 6.0 cordless expansion handset features an extra-large display for easy viewing and a 50 name-and-number caller ID history for convenient callback. You can get 1 GB of data for no more than $15. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. If you are experiencing issues making calls from your device, you should first check your minute balance by. If you do not see an option that says Whole, select the (+) on the top right of your screen. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND TRIBAL LIFELINE. You can check your eligibility and apply for a free Assist Wireless phone at assistwireless.com/enroll-now. Box. If the above information does not work for you, please contact Assist Wireless for additional help. All rights reserved. When broken or damaged to your wireless phone, you have scope to replace it. Taxes and fees included with service plan pricing. It conducts under a virgin mobile. I Need Help With 400 minutes for just $8. Assurance Wireless is rather vague about their replacement procedure. Insurance and device protection - Support Overview - Verizon Read More 2023 The ISP Family All Right And Reserved. Assist Wireless Lifeline service is available to Oklahoma, Arkansas, Missouri, Maryland, and Wisconsin residents, and their coverage is constantly expanding. However, Assist Wireless usually offers lifeline customers at least one free phone option. Make sure pwg is selected and click your home button and try to access the internet. Dont Worry! THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICEprovided by Assist Wireless, LLC. Please sign in again to continue. Visit our Activate/Switch Device FAQs for more information. Service plan details are available at https://www.assistwireless.com/lifeline-plans/. Due to inactivity, your session has expired. There you will be able to find your IMEI number. True Wireless - There seems to be three tiers of Obama phone providers: Safelink and Assurance sit alone in the first tier with millions of customers. Top https://www.assistwireless.com/open-internet-statement/. Can I get more minutes if I run out of time? Contact their customer support at 1-855- EZ-ASSIST (1-855-392-7747) or info@assistwireless.com. Apply for your free phone and Lifeline phone service online at any time. How do I get a replacement for a lost, stolen or broken phone? (855) 392-7747 info@assistwireless.com Customer Service Hours Mon-Fri | 10am-6pm CT Sat & Sun | Closed Home Lifeline FAQs Lifeline FAQs: Learn About Lifeline You've got questions. However, if your phone is physically damaged due to your fault, you will have to pay to replace it. Putting your assurance Wireless free government SIM card in another phone is impossible. Be prepared to provide your account details and the reason for your replacement request. You will receive your talk/text/dataon or close to the anniversary date of your enrollment each month as long as you remain eligible for the lifeline program. The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more!
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