The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. First gas leak, then water leak which is still on going now. No, Stonewater Inc does not offer eco-friendly accreditations. I have constant smell of damp in my house. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. 2023 Trustpilot A/S. Thanks Kirsty. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. Find out how we combat fake reviews. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. HW[o7}_%DD BU$!%sld If your home is under 12 months old, find out about how to report any defects and other useful information here. They must have a lot of work to do. The bath vents were venting into the attic for over a year. Stonewater Reviews | Read Customer Service Reviews of www.stonewater 0000007295 00000 n Dealing with ASB is a very complicated and often time consuming process, which we know can be frustrating at times. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. Date of experience: April 18, 2023 Reply from Stonewater We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. She is a very special person in our lives. complaint in our Complaints, Compliments and Comments Policy*. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. 0000072804 00000 n Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. After they evaluated the bathroom, it took 4 days later to get the bid. ~ Matt, I was nominated Tracy to take me through my move in and any problems I had, she was absolutely amazing! I understand it must have been quiet frustrating. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. Congratulations on your new home! Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. I can't go out for long due to having to keep emptying bowls of water. We'll be happy to hear from you. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. House was handed to me smoothly. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. To tell us your thoughts, please complete the following, 2 minute survey. We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. Thank you. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. The easiest way to report your repair is via MyHome. 0000005570 00000 n 0000092214 00000 n Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. Been going on for months.Just had her on the phone in tears. What is the complaints process? We also ensure all reviews are published without moderation. I'm really sorry that you've had to chase us for the correct email address repeatedly. We'll be happy to hear from you. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. I ask him if Stonewater had said who was paying for it. The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to make service improvements. Great to hear your kind words about the team. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. By doing this, our aim is to deliver great customer experience as often as possible. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. We also ensure all reviews are published without moderation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Give us a call or click to request a quote today. Hi Cecelia,I am sorry to hear that you injured yourself and are also unhappy with the repair. To view these, please download a copy from the links below. This would have been a 5 star review however I found there was a lack of communication in my experience. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. The only time stonewater will contact you is if you don't pay your rent ironic hey? We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. I would highly recommend them. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. Thank you for getting in touch. Total mess of a company ! Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. 0000008478 00000 n We will chase your complaints to see if there's an update for you on these issues. She made me feel at ease and got the job done efficiently. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. I'm really pleased Tracey could help you :) ^Jade. Thanks Sandra! You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. The quick response from longleigh foundation approving my grant.Has I did have to chase stonewater over a 3 week period as they gave me incorrect email address to send my evidence through twice and I did not have knowledge each time that they did not receive this information about this. Enter a zip code and get matched to businesses near you. This page is designed to provide you with useful information about our repairs service. Family owned & operated. He only tried to seal it and repaint. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. Do you have a community champion in your neighbourhood? I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. Compliments, comments and complaints - lgah.stonewater.org Suggested companies are based on peoples browsing tendencies. This water leak has been happening since beginning of May! Companies can ask for reviews via automatic invitations. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. Well versed in excuses and trying to overcharge tenants. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Stonewater Inc accepts the following forms of payment: Check, Financing Available. I had asked them to not drop bundles of singles from a worker's shoulder onto the . 155 0 obj <> endobj That housing provider was shocked at the rise and called it '' unneccesary.'' Hopefully we can make this right for you and get this sorted. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. there is no communal heating! If youre not sure what to do, get in touch with us so we can help. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. I will miss my weekly updated with Tracey you have been truly amazing and supportive. Copyright Stonewater. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! That's great to hear, Amy, I am pleased :) Thanks for the review! - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. We aim to respond to all email queries within two working days. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! Find out more about these on Estate services. They charged for 3 wind turbines but installed a ridge vent instead. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. I have had it tested and were told that it has to be from moister getting into my attic. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019.
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