Everything I expected and was promised was done. Rang to book car in for emissions problem, fitted me in first thing next morning. Jamie at service reception desk very helpful too. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Travelled to dealership to collect car and handover was seamless. I changed my mind several times of which I wanted. Have a wonderful day! Check out what 115 people have written so far, and share your own experience. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. The communication was great and consistent and has been the most straight forward car purchase I have had. He showcased Stratstone Mini very favourably. Not one of them has been in contact. We are absolutely thrilled that you have rated us so highly! Customer Services, Simply excellent throughout. What are the opening times for Stratstone Mini Leeds? Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Everything I expected and was promised was done. Centres from all over the country will be taking part in action that makes a difference to their local. Stratstone Manchester, Deanway Business Park, Wilmslow, SK9 3HW, GB +44 1625 445544. . Our family came to buy a used mini in the 12k range. Harrogate Stratstone BMW (Pannal)Buying an approved used car, the service was really good. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Unfortunately after the purchase the follow on care is terrible. Meet our Service Advisor, Ryan Alexander Pride. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Big thank you to Rhiannon Berry, Hello Linda,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. For businesses Categories Blog. We are absolutely thrilled that you have rated us so highly! Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Got to give a special mention to Rhiannon. We use dedicated people and clever technology to safeguard our platform. Hi,Thank you so much for taking the time to review your experience with us. Great customer service at Stratstone MINI Leeds. All rights reserved. We spoke with Land Rover Mayfair's Head of Business, Steve Palmer, to discuss the retailer's transformation and its benefits. Competitive finance packages, 12 months warranty and MINI models that have . Technician provide a very comprehensive report and video. Stratstone Derby - appalling service. Avoid, avoid, avoid, BMW Derby. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Nothing was too much trouble for him & that made the transaction a pleasant experience. Ranjit started as a product genius and . Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. My daughter however fancied the 30k John Cooper Works Convertable as did my partner. I will never use Stratstone Mini again. Thanks again!Customer Services. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Found a mini in difficult times for me. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We value your feedback and take pride in providing the best possible customer service! Took my Mini for its yearly service. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. No one picks up the phone and when left a message nobody calls back.Terrible. Amazing service professional and helpful team. Companies can ask for reviews via automatic invitations. Thanks again!Customer Services. Wallsend, England, United Kingdom . He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hello Phill,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Friendly and helpful staff that go over and above for their customers. Hi Anna,Thank you very much for 5* review! Do you agree with Stratstone - MINI Leeds's TrustScore? It meant we could put the car through its paces under conditions pertinent to us. Had BMWs for 25 years and the service just gets worse and worse. Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. Definitely worth the journey from Cambridge to Hull to collect. Amazing service professional and helpful team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. We never felt under pressure, and were offered a very reasonable price. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Even when things went a bit off course , he took ownership and made sure we got back on track, His manger Sam also was great with excellent customer service.i highly recommended this dealership thanks agin guys :) Tara Gahir, Trying to arrange a Service since Monday. Official MINI Retailer in Leeds. We value your feedback and take pride in providing the best possible customer service! In the Vehicles & Transportation category. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. Find out how we combat fake reviews. Meet the team Monday! Contact the Ferrari Dealername and meet the Ferrari team. Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. Matt Lee-Shevloff. The whole experience I received this week has stopped me from buying a new BMW. Kindest regards.Customer Services. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Hi Phil,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Total incompetence. I rang the garage and was told the money would be reimbursed in 5 working days. For context, Elland Road, home of Leeds United, is located within walking distance. Suggested companies are based on peoples browsing tendencies. Exhaust was making a very strange noise. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. The branch is always available for any assistance that you may need. Check out what 123 people have written so far, and share your own experience. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. 2023 Trustpilot A/S. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . Voice your opinion today and hear what 115 customers have already said. The UK's leading premium vehicle retailer. MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Here, you can find the latest Stratstone news and keep up-to-date with the most recent information. No one could find the fault except these guys. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Our News Section provides you with the latest updates and details from the brands that we are proud to represent. Best wishes, Customer Services. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. I was dealt with by Ellie who was excellent and the whole process went smoothly. Would 100% recommend this dealership. Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Jamie at service reception desk very helpful too. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. When I came back to pick my car up, the keys were handed to me, and that was it. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Check out what 398 people have written so far, and share your own experience. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We never felt under pressure, and were offered a very reasonable price. Took my Mini for its yearly service. Kindest regards.Customer Services. Hi Anna,Thank you very much for 5* review! It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Amazing service professional and helpful team. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Date of experience: 03 March 2023 We use dedicated people and clever technology to safeguard our platform. Very happy with the overall experience. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Big thanks Jamie and co, you are doing things right. Travelled to dealership to collect car and handover was seamless. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review!
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