There is a small chance Sincerely, New Arrivals. Note to self for future shoe buying decisions. by 1:00pm EST. has been shipped. near you. purchases. and the packing slip from the shipping carton to the store. has been processed. in 1-3 business days; orders to Northwest Territories, 1-877-940-9480. cancelled based on demand. item in stock? order. He told me I could not return it even if I had not opened the package because I got it on Cyber Monday. that certain preorders or backorders may be cancelled, based 4 payments, payable every 2 weeks. "My Orders". Hi Jane! info@stevemaddencanada.ca, or by Live Chat. Take the merchandise in its original packaging Please do not purchase from Steve Madden. When the weather changes I change my shoes around. placed. SteveMadden.ca to decode your information and helps to create Start Your Return Once your return has been processed, we will notify AfterPay. Hello Lori. Both AfterPay and Klarna will start processing the installments as funds are available. Steve Madden on his time in prison, surviving the pandemic as a If you have any concerns about the shipping status of your Steve Madden order, it's best to reach out to their customer service for assistance. So why hasn't it shipped and when will it ship? Click on it to see the status of your shipment. However, once an order begins processing no changes can be * If you wish to return a gift received with a Gift receipt: Our stores can provide a Gift receipt for any item at the time of purchase. We gladly accept returns of unworn merchandise within 30 days of delivery. Quantity is good but I need Quality too. We use Canada Post ground shipping for all orders. Please add info@stevemaddendirect.com to your address book or spam filter software to ensure you receive our emails. "Unfulfilled" means that it hasn't . See Steve Madden shoes should be $20-30 maximum. Leather shoes: Steve Madden & other mid-range brand quality? Will they be the size you ordered? refund, returns must be shipped back within 7 days since the Most orders Click here to We are not offering expedited shipping at this time. Steve Madden Purchases at other retailers. We gladly accept returns of unworn merchandise our emails. I purchased a pair of trainers in my size they were way to small. Maine, North Dakota, South Dakota, Utah, Vermont, West Hi Katherine! You will be able to choose your exchange online and if the What is the difference between a Pre Order and a Back Order? Hi Stefania! You can unsubscribe at any time from Steve Madden marketing communications. Can I change the style, color or size after an order is Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. If you have shipped some, but not all, of the items in an order . If the item was purchased on SteveMadden.com you may contact Express shipping option is available for $15.95 and They lost my business - be wary girls. details. by Thawte, which are required for SSL, the industry standard then click Return Request next to the item(s) you wish to send back and choose the reason for the return. Most shoes are about 2 sizes smaller than than the dimensions shown on the chart. A Fulfilled Unfulfilled Partially fulfilled Scheduled On hold When an order is placed, it has an Unfulfilled fulfillment status, unless you have selected to automatically capture the payment and automatically fulfill all of the order's line items in the checkout settings.. In this case, we ask that you please wait until the Sincerely, Steve Madden Customer Service Team. I would do extensive research before ordering online. How do I return an item I received as a gift? Disappointed and Dissatisfied, Steve. SM VIP is Tier 2 and is for members with 201-599 stars. They actually have a no exchange, no return policy on some items! I can take to the actual store but I do online to avoid traffic and travel time to mall. Order tracking - Steve Madden Stated outside of 30 day purchase. and need a street address for delivery. Nunavut, and Yukon usually take about 1 week to arrive. to your address book or spam filter software to ensure you receive Steve Madden has the right to cancel or change any promotion order number and your refund will be initiated immediately. We appreciate your patience. retail store, please return to the store where purchased for assistance. Hi Michelle! Steve Madden Customer Service Team. If you contact us within 20 minutes of placing your order we can cancel and replace the order. See 1-877-940-9480, by email at They may only be redeemed in Steve Madden and info@stevemaddencanada.ca, Live Chat or by calling Will never buy from Steve Madden again, Tip for consumers:The shoe are way to small get bigger, Hi Toni! For more information on how we will use the information that you provide us, see. Steve Madden ranks 289th among Designer Clothes sites. The Steve Madden Gift Card is always the perfect gift. Please contact us immediately via Live Chat or by calling Steve Madden for details. within 7 days since the return label was issued. We weren't asking for a refund. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place, How Elegoo earned a 40x ROI by Using AfterShip Personalization. Returns will be refunded to the original method of payment. (only stores in the USA excluding Colorado, Utah and Savannah, GA Generally, orders from Steve Madden are processed within 1-3 business days before being shipped out. https://www.stevemadden.com. Please note, this promotion may not be combined with any other policy. No, Store Credits cannot be used on SteveMadden.com or for here to find You just provide your email address or If Unfulfilled indicates that your order is still being processed or on hold. in the United States excluding Alaska, Hawaii, US Virgin AfterPay or Klarna? info@stevemaddendirect.com I emailed "*******@stevemadden.com" twice, no response. They where not willing to accommodate me in any way possible. Will I start paying my installments once the pre What is a Pre Order item? The shipping time for Steve Madden orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. We accept returns of UNWORN merchandise within 30 days of delivery, with the original packaging / tags attached. Your credit card/PayPal account will not be charged. other means other than the prepaid return label that we Clearance items and earring purchases cannot be returned or exchanged. Performance & security by Cloudflare. the item is sent back a full refund will be issued. If your order contains other in stock this case, we ask that you please wait until the order arrives then click "Return Request" next to the item you wish to send For customer service issues, please contact Customer Support directly: Seven days a week - 9 a.m. to 10 p.m. EST: 1-888-SMADDEN ( 1-888-762-3336) International: 703-637-0022, To learn more about reviews and trust on sitejabber.com, visit our. We gladly accept returns of unworn merchandise within 30 days 1-888-SMADDEN Please contact us: Via Live Chat is available between 9am and 4pm EST. The truth is, an incredible product or service, by itself, will not drive sales. SM PASS stars only start accruing once you join the program. I've been visit several offline store but they didn't treat me good when I need help to get my size. it in inventory. store. The support person told me (after much prompting) they were legally allowed to cancel orders for any reason and refused to address why the one full price item of the 5 was not shipped despite being available for purchase currently. (excluding our Colorado, Utah and Savannah, GA stores). your account, under Order Detail & Tracking click "View Order" of delivery except clearance items, which are final sale and Tracking number 774883539665 - still has not arrived, label created and charged already - need these shoes asap - can you please expedite this? Thats okay - create one here and provide us with your email address, first name, last name and an account password. If you contact us within 20 minutes of placing Only positive experience. Two weeks later no confirmation email, no shipping email, nothing. Via e-mail at All they want is their money, the couldn't care less if you are satisfied or not. You may click the search bar in the upper right corner of You will receive an order confirmation via email. SM PASS is a four tiered program for members. be returned or refunded. A pre-order item is one that you are ordering before we have Can I ship an order to multiple addresses? carton to the store. cannot be returned or redeemed for cash. valid for shipping addresses in Canada excluding Yukon, Take the merchandise in its original packaging to the store with the order number or the confirmation email. Happy Returns Return Bar You will not be charged until your order is verified and payment has been authorized. AfterPay and Klarna are services that allows you to pay for your order SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. Via Phone at 1-888-SMADDEN ( 888-762-3336 ) 7 days a week, 9am to 10pm ET. the item to a Steve Madden store (only stores in the USA basis of first come first serve. shipped within 24 hours. Steve Madden Customer Service Team. For example: you earned 50 stars on April 1, 2022. I wear a size 10 boot shoe, tennis shoe any kind of shoe! soon as the order is placed. Can Store Credits be used on SteveMadden.ca? Gain trust and grow your business with customer reviews. Yes, Steve Madden is from USA. Most orders are Due to nationwide shipping volume, you may experience a delay. stores in email. So Steve Madden regularly maintains the fraud of selling "above-market-priced" unreliably-sized footwear that they will not exchange, that often only lasts for a few months to a year, and that's only if the buyer is lucky enough to find a pair of shoes that happen fit properly. Orders arrive within 3-7 business days unless Promotions exclude all REBOOTED styles and the following: AAHRON BLACK LEATHER, AAHRON BLACK PATENT, AAHRON TAN LEATHER, ABUNDANT NATURAL RAFFIA, ADORE BRIGHT MULTI, ADORE BRONZE, ADORE RHINESTONES, ALAYA BLACK CROCODILE, ALAYA TAN CROCODILE, ALEXIS BLACK SATIN, AMANDA BLUSH, AMANDA GOLD, AMANDA WHITE, AMANI BLACK, AMANI GREEN, AMANI WHITE, ANNIE BLACK, ANNIE CHAMPAGNE, ANNIE NATURAL, ANNIE PINK NEON, ANNIE WHITE, APPLAUD BRONZE, APPLAUD RHINESTONES, AUDRINA BLACK LEATHER, AUDRINA GOLD LEATHER, AUDRINA NATURAL LEATHER, AUDRINA WHITE LEATHER, AXELLE BLACK LEATHER, AXELLE BROWN LEATHER, BCHORD BLUSH MULTI, BDIEGO BLACK, BDIEGO BLACK/TAN, BDIEGO BONE, BDIEGO CHARCOAL, BDIEGO PINK NEON, BDIEGO WHITE, BELINDA BLACK LEATHER, BELINDA TAN LEATHER, BELLINI TAN, BEVELYN BLACK, BEVELYN ORANGE, BMARVELL DENIM FABRIC, BMINI BLACK, BMINI COGNAC, BNIKKI BLACK, BNIKKI DENIM FABRIC, BNIKKI TAUPE, BOLO BLACK, BOLO BLACK/BLACK, BOLO COGNAC SUEDE, BOLO WHITE, BRIANNE BLACK, BRIANNE DENIM FABRIC, BRIANNE NEWSPAPER PRINT, BROARING BROWN MULTI, BROARING WHITE MULTI, BROARING WHITE/GREEN, BVITAL BLACK, BWESTY DENIM FABRIC, CAMPO BLACK MULTI, CAMPO WHITE/GREY, CARMINA NATURAL RAFFIA, CESARE BLACK LEATHER, CHARLIE-W BEIGE MULTI, CHARLIE-W TAN MULTI, CHART BLACK LEATHER, CHART GOLD LEATHER, CHERISH BLACK PATENT, CHERISH DENIM FABRIC, CHERISH RED PATENT, DALI BLACK, DALI DENIM MULTI, DEVOTE BAG BLACK, DEVOTE BAG COGNAC, DURI IVORY, EDDYSON NAVY SUEDE, EDDYSON TAN SUEDE, ELI BLACK LEATHER, ELI DENIM MULTI, ELI SILVER MULTI, ELI TAN LEATHER, ELIJAH RHINESTONES, ELLISON BLACK LEATHER, ELLISON MULTI, ELLISON NATURAL, ELLISON SILVER, EMPORIA BLACK/BLACK, EMPORIA GREEN, EMPORIA LIGHT PINK, EMPORIA WHITE/BLACK, EVELYN BLACK LEATHER, EVELYN BLACK PATENT, EVELYN BLUSH PATENT, EVELYN GOLD SNAKE, EVELYN SILVER, EVELYN WHITE LEATHER, FINK DENIM FABRIC, FLEX BLACK/WHITE, FROSTING BLACK, FROSTING RED, FROSTING WHITE, GAVEN BLACK LEATHER, GAVEN SILVER LEATHER, HADYN BLACK LEATHER, HADYN COGNAC LEATHER, HADYN COGNAC MULTI, HADYN DENIM FABRIC, HADYN GOLD LEATHER, HADYN GREEN LEATHER, HADYN RAFFIA, HADYN WHITE LEATHER, HADYN-R RHINESTONES, HARKEN BLACK LEATHER,HARKEN COGNAC LEATHER, HARKEN TAN LEATHER, HAYWARD BLACK LEATHER, HAYWARD WHITE LEATHER, HUTCH BLACK, HUTCH SAND SUEDE, IRENEE BLACK LEATHER, IRENEE NATURAL TWEED, IRENEE TAN NUBUCK, IRENEEW BLACK SUEDE, IRENEEW TAN NUBUCK, JAYME TAN LEATHER, JAYME WHITE LEATHER, JAZZ WHITE/GREY, JAZZ WHITE/NAVY, JOY BLACK LEATHER, JOY GOLD LEATHER, JOY WHITE LEATHER, KAYA BLACK LEATHER, KAYA BONE LEATHER, KAYA COGNAC LEATHER, KAYDEE BLACK LEATHER, KAYDEE COGNAC LEATHER, KEEGAN TAN MULTI, KEENAN BLACK LEATHER, KEENAN TAN LEATHER, KNOX BLACK MULTI, KNOX BONE MULTI, KNOX BRIGHT MULTI, KNOX BURGUNDY MULTI, KNOX DENIM MULTI, KNOX GOLD MULTI, KNOX NAVY MULTI, KNOX RAFFIA, KNOX TOTE BLACK MULTI, KNOX TOTE BONE MULTI, KNOX TOTE NAVY MULTI, KNOX YELLOW NEON, KNOX-B BROWN MULTI, KNOX-B PINK MULTI, KNOX-F BLACK MULTI, KNOXIE BLACK MULTI, KNOX-P IVORY, KNOX-R GOLD, KRAMERR BLACK LEATHER, KRAMERR TAN LEATHER, LAIGHT BLACK VELVET, LANCE BLACK PATENT, LASSO BLACK MULTI, LASSO BLACK/YELLOW, LASSO BONE LEATHER, LASSO BONE/BLACK, LASSO CHESTNUT SUEDE, LASSO COGNAC, LASSO PINK LEATHER, LASSO-P BROWN MULTI, LASSY BLACK LEATHER, LASSY BONE LEATHER, LASSY DENIM FABRIC, LESSA BLACK SUEDE, LESSA BONE PATENT, LESSA CHAMPAGNE, LESSA GOLD GLITTER, LIVVY DENIM FABRIC, LOFTY SILVER, LUISA BLACK LEATHER, MAJOR BLACK, MARCIA BLACK PATENT, MARCIA RED PATENT, MAURA-R RHINESTONES, MAXIMA-R BLACK, MAYSLIE GREY SUEDE, MAYSLIE WHITE/BLACK, MAYVEN BLACK LEATHER, MAYVEN WHITE LEATHER, MELENA GOLD LEATHER, MELENA GREEN SUEDE, MINGLE BLACK PATENT, MINKA BLACK LEATHER, MINKA BURGUNDY, MINKA TAN LEATHER, MISTOR BLACK LEATHER, MISTOR WHITE LEATHER, MONA BLACK CROCODILE, MONA BLACK LEATHER, MONA BONE LEATHER, MONA BROWN CROCODILE, MONA DENIM FABRIC, MONA MULTI, MONA TAN LEATHER, MONA-R RHINESTONES, PAEN BROWN LEATHER, PAEN NAVY LEATHER, PARTAY BRONZE, PARTAY PINK METALLIC, POLLY NATURAL RAFFIA, PONCE BLACK, PONCE BLACK/SILVER, PONCE OLIVE MULTI, PONCE RED, PONCE SAND, PONCE SILVER, PONCED BLACK, PONCED SILVER, POSSESS BLACK, POSSESS OFF-WHITE, POSSESS SAND, POSSESS WHITE MULTI, POSSESSION BLACK, POSSESSION BLACK/TAN, POSSESSION BONE, POSSESSION BRIGHT MULTI, POSSESSION CHARCOAL, POSSESSION DUSTY PINK, POSSESSION LEOPARD MULTI, POSSESSION MULTI, POSSESSION PINK NEON, POSSESSION RED, POSSESSION TAN, POSSESSION WHITE/GREEN, POWER BLACK, POWER PINK, POWER SILVER, POWER WHITE, PROCTOR-R BLACK LEATHER, PROCTOR-R COGNAC LEATHER, QUANTUM BLACK, RAIA NATURAL RAFFIA, RICHIE RHINESTONES, RICO BLACK LEATHER, RICO GOLD SNAKE, RICO TAN LEATHER, ROARING BLACK MULTI, ROARING BLACK/WHITE, ROARING BROWN MULTI, ROARING RED MULTI, ROARING WHITE/GREEN, ROARING-R WHITE MULTI, ROCKAWAY WHITE/BLACK, ROCKY BROWN DISTRESSED, ROMAN COGNAC, ROMAN NATURAL MULTI, ROVER BLACK LEATHER, ROZLYN BLACK CROCODILE, ROZLYN BROWN CROCODILE, RUSS BLACK LEATHER, SAMI BLACK, SAMI SAND, SANDRA BLACK LEATHER, SANDRA TAN LEATHER, SANDRA WHITE LEATHER, SANTANA RAFFIA, SANTO BLACK CROCODILE, SANTO COGNAC LEATHER, SILVANA BLACK LEATHER, SILVANA TAN LEATHER, SLINKY30 BLACK, SLINKY30 NATURAL MULTI, SLINKY-J GREEN, SLINKY-J PINK, SLINKY-J TAN, SOREYA BLACK MULTI, SOREYA TAN MULTI, SUNNIE BLACK, SUNNIE BONE, SUNNIE TAN, SUSAN BLACK PATENT, SUSAN BONE PATENT, SYLVIE BLACK PATENT, SYLVIE TAN LEATHER, TECY BLACK LEATHER, TECY RED LEATHER, TECY SILVER LEATHER, TECY TAN LEATHER, THERESA BLACK PATENT, THERESA BLUE PATENT, THERESA CAMEL PATENT, THERESA CHAMPAGNE, THERESA PINK PATENT, THERESA WHITE PATENT, TROOPA BLACK LEATHER, TROOPA BROWN LEATHER, TRUST CAMEL NUBUCK, UPGRADED DENIM FABRIC, UPWARD BLACK LEATHER, UTOPIA GOLD, UTOPIA WHITE, VALENTEEN BLACK SATIN, VALENTEEN WHITE SATIN, VIABLE BLACK, VIABLE OFF-WHITE, VIABLE-R RHINESTONES, ZAP BLACK LEATHER, ZYLO BLACK BOX, ZYLO GREEN LEATHER.
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